Privacy Policy

Last Updated: 08 Oct 2025

1. Introduction

Welcome to NewPath Hypnotherapy (“we”, “us”, “our”). Your privacy and the confidentiality of your personal information is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website https://newpath-hypnotherapy.com.au/, or otherwise engage with our services.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this policy.

2. What information we collect

We may collect the following types of personal information:

2.1 Information you provide directly

Name
Email address
Telephone / mobile number
Mailing address (if relevant)
Date of birth (if relevant)
Health or medical information (if voluntarily submitted, for treatment / consultation purposes)
Notes, messages, or comments you submit
Payment or billing information (if you purchase services)
Any other information you choose to provide

2.2 Automatically collected information

IP address
Browser type and version
Device type, operating system, screen resolution
Pages visited, time and date, referring and exit pages
Time spent on pages
Cookies and tracking technologies (see Section 5)

2.3 Information from third-party or publicly available sources

If you login with a social account (if applicable)
Publicly available information (e.g. from registries)

3. Why we collect & how we use your information

We use your information for the following purposes:

To provide and maintain our services, including hypnotherapy sessions, consultations, follow-ups, etc.
To communicate with you (e.g. confirm appointments, respond to inquiries, send reminders)
To personalize your experience (e.g. content, treatment plans)
To manage billing and payments
To analyze, monitor, and improve our website, products, services, and marketing
To comply with legal obligations
To prevent fraud or misuse
For research or statistical purposes (in de-identified or aggregated form)

4. Legal basis (where applicable)

Where applicable (e.g. for visitors in Europe or other jurisdictions with data protection laws), we process personal data based on one or more of the following:

Your consent
Necessity for provision of services or performance of contract
Legal obligations
Legitimate interests (provided your rights are respected)

5. Cookies & tracking technologies

We use cookies, web beacons, pixels, and other tracking technologies to collect usage data, improve and customize our services, and understand how visitors use our site.

You can control or disable cookies via your browser settings (though certain features may not function properly).

We may use third-party analytics (Google Analytics, etc.). These providers may also collect usage data, and may have their own privacy policies.

6. Sharing & disclosure of information

We may share your personal information:

With our staff, contractors or service providers who assist us (e.g. payment processors, email service providers, IT hosting)
With other health professionals (with your explicit consent)
To comply with laws, court orders, or government requests
To protect rights, property, or safety of our business or others
In aggregated or de-identified form (no way to identify individuals)

We will never sell, rent, or lease your personal data to third parties for marketing purposes without your explicit consent.

7. Data security & retention

We adopt physical, electronic, and managerial safeguards to protect your personal information. Access is limited to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. Use of our services indicates acknowledgment of this risk on your part.

We retain personal information only as long as needed for the purposes for which it was collected or as required by law.

8. Your rights & choices

Depending on your jurisdiction, you may have rights such as:

Access: obtain copy of your personal data
Correction: request changes to inaccurate or incomplete data
Deletion: request removal of your personal data
Restriction of processing
Objection to processing
Data portability
Withdraw consent (where processing based on consent)

To exercise these rights, contact us at our email address below. We may require verification of identity before honoring your request.

9. Children

Our services are not intended for minors under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under that age.

10. External links & third-party services

Our site may contain links to external sites or use third-party services (e.g. analytics, booking systems, payment gateways). These services have their own privacy policies. We are not responsible for their practices.

11. Changes to this Privacy Policy

We may periodically update this Privacy Policy. We will post the new version here with “Last Updated” date. For significant changes, we may notify you (e.g. by email).

12. Contact us

If you have questions or complaints about this policy or your personal data, please contact: sandra@newpath-hypnotherapy.com or webmatrixsolutions1@gmail.com